Got questions?
Frequently Asked Questions
We’ve answered some of the most common ones below. If you don’t see what you’re looking for, just send us a message, we’re happy to help!
General Questions
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What areas do you service?
We offer residential, deep, move-in/out, and vacation rental (Airbnb) cleaning services. Custom add-ons such as inside oven, fridge, cabinet cleaning, and laundry are also available.
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Are you insured?
Yes, Spotless Bee Cleaning Services Ltd., is fully insured and covered under WorkSafeBC. Our general liability insurance provides protection for both our clients and our cleaning staff while we're on the job.
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Do you offer eco-friendly/natural cleaning options?
Yes, we do! Simply request eco-friendly/natural products when booking. A small additional cost may apply.
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Are you licensed?
Yes, Spotless Bee Cleaning Services Ltd., is a registered and incorporated company based in Vancouver, BC.
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Do you bring your own supplies & equipment?
Yes! Our team brings all the professional cleaning supplies and equipment needed to get the job done right. We use high-quality products that are safe and effective.
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Are your services guaranteed?
Yes, we stand behind our work. If something was missed or not cleaned to your satisfaction, contact us within 24 hours and we'll return to make it right. This guarantee does not apply to hourly cleaning services, as they are based on time rather than a full cleaning checklist.
Services & Scheduling
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What services do you offer?
We offer residential, deep, move-in/out, and vacation rental (Airbnb) cleaning services. Custom add-ons such as inside oven, fridge, cabinet cleaning, and laundry are also available.
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How do I schedule a cleaning?
You can book directly through our website, call, or email us. Once booked, you'll receive a confirmation and reminder before your appointment.
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Can I reschedule or cancel my appointment?
You can reschedule or cancel your appointment, but please give us at least 24 hours' notice to avoid a $70 cancellation fee.
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Do I need to be home during the cleaning?
No, you don’t have to be home. Many of our clients provide a code or key for entry. Rest assured, your home and privacy are always handled with the utmost respect and care.
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Do you work around pets?
Yes, we're pet-friendly! However, for everyone's safety, please ensure pets are secured if they're anxious around strangers.
Booking & Payments
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What payment methods do you accept?
We accept cash, credit/debit cards, and e-transfer. Payment is due on the day of service once your cleaning is completed. We also accept cryptocurrency, please speak with representative, if you plan to do so.
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Do you require a deposit?
Yes. We require a $70 non-refundable deposit for standard cleanings and a 50% non-refundable deposit for deep cleanings and move-in/move-out services. Deposits are applied toward your total service cost and secure your booking.
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Do you charge extra for last-minute or same-day bookings?
Yes, last-minute or same-day bookings made outside our regular scheduling window may include a small rush-service fee, depending on availability. This ensures we can accommodate your request and allocate staff on short notice.
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Are there cancellation fees?
A $70 cancellation fee applies if you cancel or reschedule with less than 24 hours' notice. If our cleaners arrive and can't access the property (lockout, missing key, or code), a $125 lockout fee will be charged.
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Do you offer discounts for recurring cleaning?
We offer recurring cleaning discounts after your first service starting at 20% off weekly, 15% off biweekly, and 10% off monthly cleanings. Enjoy consistent savings and a home that stays spotless year-round.
During & After Cleaning
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What if something is broken during a clean?
If something is accidentally broken during a clean, our cleaners will follow company procedure by documenting the incident and notifying both management and the customer immediately. Customers may also contact us directly to report any damage, and we'll assess the situation and repair or replace the item in accordance with our liability insurance coverage.
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How should I prepare before the cleaners arrive?
To help our cleaners work efficiently, please tidy up surfaces and floors before we arrive, put away personal items, toys, and dishes, and ensure clear access to areas that need cleaning. This lets our team focus on detailed cleaning rather than organizing or decluttering.
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Do I need to provide supplies or equipment?
No. We bring all the professional cleaning supplies and equipment needed for your service. If you prefer we use your own products or tools, just let us know in advance, we're happy to accommodate your preferences.
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What if there’s heavy clutter?
If there's heavy clutter, our cleaners may not be able to clean those areas properly. Please tidy up beforehand so we can focus on detailed cleaning. If extra time is needed for tidying or organizing, additional charges may apply, or the team may need to reschedule.
Staff & Trust
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Are your cleaners background-checked?
All Spotless Bee cleaners are carefully screened, background-checked, and trained before joining our team. We also provide ongoing safety training and supervision to maintain the highest standards of professionalism and trust.
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Will I have the same cleaner each visit?
We do our best to maintain consistency and assign the same team for recurring clients whenever possible. Having familiar cleaners helps ensure personalized service and a better understanding of your home's specific needs.
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How do you ensure quality and consistency?
Our team follows detailed checklists and training procedures. We also perform periodic quality checks to ensure every clean meets our standards.